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A Note from CSU About Discolored Water

Dear Colorado Springs Utilities Customers:

Residential and business customers in Mountain Shadows, Pinon Valley and adjacent neighborhoods post-Waldo Canyon fire have understandably expressed concerns about discolored water periodically appearing from the tap. While we understand this is aesthetically unpleasant, we want to assure you that your drinking water is safe; that it meets or exceeds Safe Drinking Water Act standards; and that we make water quality and your health and safety our highest priority.

Facts and tips about discolored water:

  • "Dirt" or other debris is not entering the sealed water distribution system. The constant pressure inside these pipes makes this impossible.
  • An unusually high rate of hydrant use and other water use in your neighborhood due to rebuilding activity has caused water pipes to be scoured, shedding them of harmless minerals and other natural deposits resulting in periodic discolored water.
  • As part of normal water distribution system maintenance, and to rid the system of unnecessary particulate, we conduct an annual flushing program at strategic hydrant locations around the city. Our flushing program is consistent with industry practices and similar to efforts performed around the United States to keep water distribution systems performing at their peak levels.
  • If you experience discolored water, flush your household plumbing using an outside spigot first. As a secondary step, you may have to run your indoor faucets, cold water line, for a short time to completely clear the issue.
  • Avoid using hot water until the cold water is completely clear.

The Water Quality Support Group has conducted over 500 water quality sample analyses at various points of the distribution system in Mountain Shadows, Peregrine, Pinon Valley and surrounding areas. We will continue to regularly monitor water quality throughout the rebuilding process.

This is a short-term inconvenience that will subside once construction activity ramps down in your area, however if you have questions or concerns, please do not hesitate to contact us at (719) 668-4560.


Water Quality Support Group
Colorado Springs Utilities

Colorado Springs Together is an independent 501(c)(3) Non-Profit
Colorado Springs Together is a community-driven volunteer effort, and is an independent 501(c)(3) non-profit organization. The team members are distinguished citizens and business professionals in the community facilitating and coordinating a quick and effective rebuilding process for the neighborhoods devastated on June 26th by the fire. The donations received will go towards the activities required to help restore the lives and the neighborhoods affected by the fire at the same time maintaining a strong sense of community during the rebuilding process.

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